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Refund Policy

30-Day Money-Back Guarantee

30-Day Money-Back Guarantee

We're confident in the quality of our courses. If you're not satisfied within 30 days of enrollment and have completed less than 25% of the course, you're eligible for a full refund.

Eligibility for Full Refund

To be eligible for a full refund, all of the following conditions must be met:

Request submitted within 30 days of enrollment date
Less than 25% of course content has been completed
No assignments have been submitted for grading
No academic record has been generated for the course

Non-Refundable Situations

Refunds are not available in the following circumstances:

Request submitted after 30 days from enrollment
More than 25% of course content has been accessed
Any assignment has been submitted (even if not graded)
Course has been completed
Student has been dismissed for academic integrity violations

Partial Refunds

In certain circumstances, we may offer a partial refund at our discretion:

  • Medical withdrawal: 50% refund with valid medical documentation if more than 30 days but less than 50% completion
  • Exceptional circumstances: Case-by-case consideration for documented emergencies (family emergency, relocation, etc.)

Partial refund requests must be submitted in writing with supporting documentation.

How to Request a Refund

To request a refund:

  1. Email us at refunds@high-school.ca with subject line "Refund Request - [Your Name]"
  2. Include your full name, email address used for enrollment, course name, and enrollment date
  3. Provide a brief explanation of why you're requesting a refund
  4. Wait for confirmation - We'll review your request within 3-5 business days

Refund Processing

Once approved:

  • Refunds are processed within 5-10 business days
  • Funds will be returned to the original payment method
  • You will receive email confirmation when the refund is processed
  • Your course access will be revoked upon refund processing

Note: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Course Transfers

As an alternative to a refund, you may transfer your enrollment to a different course within 60 days of enrollment, subject to the following:

  • One transfer per enrollment is permitted
  • If the new course costs more, you pay the difference
  • If the new course costs less, no refund is provided for the difference
  • Transfer must be requested before starting the new course

Scholarship and Financial Aid

For students who received scholarships or financial aid:

  • Refunds will first be applied to any outstanding scholarship amounts
  • The student receives only the portion they personally paid
  • Scholarship providers may be notified of the withdrawal

Questions?

If you have questions about our refund policy or need assistance with a refund request, please contact us:

Student Services
Email: refunds@high-school.ca
Phone: 1-800-XXX-XXXX
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST